Proper channel online
The Brihanmumbai Municipal Corporation (bmc) is reaping the benefits of e-governance. A software it introduced in 2003 is fast changing the image of its 24 ward offices of being sluggish and incompetent, at least with regard to tackling people's complaints. With the help of the Online Complaint Monitoring System (ocms), the first of its kind in the world, ward staff is today tracking complaints and analysing ward-wise data quickly and more efficiently. ocms also enables complainants to check the status of their complaints periodically.
The software was developed by Nixel Technology, which provides information technology consultancy, and Praja Foundation, a Mumbai-based non-governmental organisation. "It enables people to register complaints from anywhere, any time